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Party / Events Terms and Conditions

  • A minimum of 10 people are required for all party bookings. 
    N.B. If you expecting more than 20 guests, please make us aware of this at the time of your initial booking by calling our events team on 0845 609 0799, as special arrangements may need to be made. 

  • All participants require a waiver form to be completed prior to being granted jump arena access. 
    N.B. We strongly recommend sending these out with your party invitations and ensuring you have collected these back in prior to the day of the party. We recommend handing them in together on your arrival. Unfortunately anyone without a signed waiver form will be refused access to the jump arena. 

  • All parties are for a duration of 1 hour 30 mins. This is split into 1 hour open jump access, followed by 30 mins in the party room (unless an additional hour jumping is added as an optional extra, making the party 2 hours and 30 mins in duration, split into 2 hours open jump access and 30 mins in the party room).

  • Al participants are required to arrive 15 mins before their specified party time to allow for safety briefing and preparation time,

  • All participants must wear rubber bottomed non-slip socks at all times on the jump arena (provided to each guest with all party packages).

  • Bottled water will be provided (1 per guest) on check-in. 

  • Siblings, or party guest’s siblings will not be allowed to enter the jump arena or party room unless they are included in the party number and have paid the full party price. 

  • A £75.00 non-refundable deposit is required at time of booking to secure your party. 

  • Final party numbers, any extras required and any special dietary requirements must be confirmed a minimum of 7 days prior to your party. At this time the full balance must also be paid. This can be done by contacting the event co-ordinator on 0845 609 0799 or calling in at reception.  

  • Once you have confirmed your final numbers we will cater for the amount of people and dietary requirements you have told us about unless you notify us otherwise. 

  • The final number of participants you pay for and any extras you add on are both non-refundable once paid.

  • We do not supply birthday cakes, but you are more than welcome to bring your own as long as they are consumed within your designated party room. 
    N.B. No other outside food or drink is allowed on the premises, unless required for a medical condition (such as, but not limited to, Diabetes).

  • Party room decorations must be agreed in advance with the event co-ordinator prior to the party and are only allowed in the party room. Unfortunately nothing can be stuck to the walls or ceilings and no silly string can be used. If this is not adhered to Jump Nation Ltd reserve the right to charge a fixed fee of £100 for cleaning/damage incurred. 

  • All participants must be at least 6 years old or turning 6 on the day of the party to have access to the large jump arena and main airbag, unless accompanied by someone over the age of 18 years in a ratio of 1 adult to every 3 children. Otherwise access will only be granted to the under 6’s arena. If adult supervision is required for the session, then each adult must be booked and paid for in line with standard jump session prices. 

  • Jump Nation Ltd is not responsible for customer’s personal belongings, it is the sole responsibility of the customer to look after their own belongings. However, secure lockers are provided for use free of charge. 

If more people turn up on the day than have been booked and paid for, let us know as soon as you arrive and we will do our best to accommodate them. Each additional person will be charged the full party package price (per guest) as well as any extras you have requested, which is payable prior to the jump arena access. 

Amendments/Cancellation Policy 

All cancellations and amendments to your party/event booking must be made through our event co-ordinator by calling them on 0845 609 0799, and are subject to the conditions set out below. 

  • You may cancel your party up to 14 days prior to it, however, please note that your £75.00 deposit is non-refundable.

  • If you cancel your party between 7 and 14 days prior to the event, then you will still be charged 50% of the full party amount.*

  • Any cancellations made within 7 days prior to the event will still be charged 100% of the full party amount. *

*N.B.  The full party amount is based on the numbers taken when booking or final numbers if these have been confirmed.

  • You may rearrange your party up to 14 days prior to it, however, please note that your event can only be rearranged on ONE further occasion within a 6 month period. If you then subsequently want to rearrange this event again then a further £75.00 non-refundable deposit will be required to secure a new booking. 

  • A lot of planning and preparation goes into creating a great party experience for you. We come in early to prepare for you, even on snowy/icy days. It is very rare that we will close and cancel your party (this would only be in exceptional circumstances). We are usually open even when school activities and community centres close. In the very rare case that we must close due to SEVERE weather conditions; it is our policy to charge you for the party you have scheduled, but provide you with a 30 day window to rebook your party. 

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